Privacy policy

Our Privacy Policy was last updated on April 5, 2024.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

This Privacy Policy covers how Forfex or a company affiliated with Forfex handles personal data, whether you interact with the company through its websites, through apps or in person (including by phone or courier).

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and definitions

Interpretation

Words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions will have the same meaning regardless of whether they appear in the singular or plural.

Definitions

For the purposes of this Privacy Policy:

• "Forfex" (referred to as "Forfex", "We", "Us", "Our" in this Agreement) refers to FORFEX TECHNOLOGICAL SOLUTIONS.
• "Country" refers to Mexico.
• "Device" means any device that can access the Service, such as a computer, cell phone or digital tablet.
• "Service" refers to the mobile application or website of Us.
• "Service Provider" means any natural or legal person who processes data on behalf of Forfex. Refers to third party companies or persons employed by Forfex to facilitate the Service, provide the Service on behalf of Forfex , perform services related to the Service or help Forfex analyze how the Service is used.
• "Usage Data" refers to data collected automatically, whether generated by the use of the Service or by the Service's own infrastructure (for example, the duration of a page visit).
• "User Identifier" refers to an identification used to identify a specific user or account.
• "Device identifier" refers to an identification used to identify a specific device.
• "You" means the person accessing or using the Service, or the company, or other legal entity on behalf of which such person is accessing or using the Service, as applicable.

Collection and use of your data

Collected data types

Usage data

Usage data is collected automatically when you use the Service. When you access the Service we may collect certain information automatically, including, but not limited to, the type of device you use, the IP address of your device, your system operating system, the type of Internet Browser you use and other diagnostic data is collected. For example, application launches, taps, clicks, scrolling information, music listening data, video views, location. saved in a game, video or song, or other information about the user's interaction with the application.

Personal data

If you choose to provide us with your personal information (for example, name, email or telephone), when registering or filling out one of our forms, the information will be collected.

User identifier

When you access the Service, we may collect your name in the application and an anonymous User.

Device identifier

We track your device and retrieve information about your preferences.

Use and processing of your data

Purpose of using your data

We may use the information collected to:

• Provide the requested services such as creating a user account, making a reservation, following up on a support case, etc.
• Track user purchases, track user journey through Our Service, improve and analyze Our Service.
• Send you marketing communications about products and services.
• Track user profile, improve and analyze Our Service.

The service providers we use may have access to your data and identifiers. These third-party providers collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Analytics

We may use third-party service providers to monitor and analyze the use of our service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the collected data to track and monitor the use of our Service. This data is shared with other Google services Google may use the collected data to contextualize and personalize ads from its own advertising network. For more information about Google's privacy practices, visit Google's privacy and privacy page: https://. policies.google.com/privacy

Children's privacy

Our Service is not directed to persons under the age of 12. We do not knowingly collect data from anyone under the age of 12. If you are a parent or guardian and you are aware that your child has provided us with usage data, please contact with us. If we become aware that we have collected data from anyone under the age of 12 without verification of parental consent, we take steps to delete that information from Our servers.

Links to other websites

Our Service may contain links to other websites that are not operated by Us. If you click on a third-party link, you will be directed to that third-party site. We strongly recommend that you review the Privacy Policy of each site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will inform You by email and/or a prominent notice on Our Service, before the change becomes effective and we will update the "Last updated" date at the top of this Privacy Policy You are encouraged to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are made. publish on this page.

Contact us

If you have any questions about this Privacy Policy, you can contact us:

• Visiting this page on our website: forfex.mx/support
• Sending us an email to: contacto@forfex.mx